Telephone Doctor to Speak
at AGSC Member Meeting

The Auto Glass Safety Council™ (AGSC) has announced that Nancy Friedman, the president and founder of Telephone Doctor Customer Service Training, will lead a session at the upcoming AGSC Member Meeting. The AGSC Member Meeting will be held on the morning of Tuesday, October 4, at the San Antonio Marriott Rivercenter in San Antonio, Texas.

Friedman’s seminars are designed to help businesses “equip their people with tools to convert more inbound leads into sales, and deliver a better customer experience.”

Her company, Telephone Doctor Customer Service Training, offers more than 100 online training modules on customer service, customer loyalty, communications, internal customer service, sales training, and management and leadership programs. Friedman has appeared on Oprah, The Today Show, CBS This Morning, Good Morning America, Good Morning Canada, CNN and Fox News. She also has been quoted in both the Wall Street Journal and USA Today. She has authored nine books on communications, sales and customer service.

“We are excited to add Friedman to our annual Member Meeting seminar line-up,” says Kathy Bimber, director of operations for the AGSC. “Telephone skills are crucial for those in the auto glass business, and we believe AGSC Registered Member Companies will benefit greatly from her expertise.”

The AGSC Member Meeting will run from 7:30 a.m. to 11:45 a.m. on October 4. Click here to register for the Member Meeting. All AGSC Members are welcome to attend the meeting, which is free of charge.

View the video below to learn more about Friedman.

The Auto Glass Safety Council (AGSC) is a not-for-profit organization dedicated to the safe replacement of auto glass. The AGSC was founded and is supported by companies in the auto glass replacement industry that keep safe installation as their primary goal and is an accredited American National Standards Institute (ANSI) standards development organization. It has developed North America's only auto glass replacement standard, the AGRSS™ Standard (ANSI/AGSC/AGRSS™ Standard 003-2015), which addresses procedures, education and product performance.