February 25, 2016
Kathy Bimber, 540/720-7484, ext. 137

Chrysler Recalls Vehicles Due to
Windshield Primer Issue

Chrysler is recalling certain model year 2015-2016 Chrysler Town and Country and 2014-2015 Dodge Grand Caravan vehicles due to a possible faulty windshield installation in the factory. According to the announcement from the National Highway Traffic Safety Administration (NHTSA), the windshields on the affected vehicles "may have been installed using expired urethane primer, allowing the windshield to become displaced in the event of a crash."

"As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 212, 'Windshield Mounting,'" writes the NHTSA in its report about the recall.

The affected vehicles were manufactured between August 16, 2014, and December 5, 2015. The company estimates that 184 vehicles are potentially affected by the recall. Chrysler reported the issue to NHTSA on January 26. The vehicles in question were assembled at the company’s Windsor, Ontario, plant.

The company began to investigate the issue on November 9, 2015, when two subject vehicles were tested for urethane cohesive bond using the "quick-knife" method. According to Chrysler’s notification to NHTSA, the first unit had 75 percent failure and the second unit had 16 percent failure.

"On November 11, 2015, a final report was made by Sika which included lab test results showing that combining current production urethane with Eftec primer which expired in July 2015 passed at 100 percent," writes Chrysler. "However, combining current production urethane with Eftec primer which expired in January 2015 failed at 100 percent."

According to NHTSA, Chrysler will notify owners, and dealers will replace the windshields, free of charge. The recall is expected to begin on March 4, 2016.

The Auto Glass Safety Council (AGSC) is a not-for-profit organization dedicated to the safe replacement of auto glass. The AGSC was founded and is supported by companies in the auto glass replacement industry that keep safe installation as their primary goal and is an accredited American National Standards Institute (ANSI) standards development organization. It has developed North America's only auto glass replacement standard, the AGRSS™ Standard (ANSI/AGSC/AGRSS™ Standard 003-2015), which addresses procedures, education and product performance.

Contact the Auto Glass Safety Council™:

20 PGA Drive, Suite 201 | Stafford, VA 22554
Phone: 540/720-7484 |